Bath Planet ACE Awards

At Bath Planet's recent 2013 Dealer Conference hosted at Disney's Yacht Club Resort in Orlando, Bath Planet gave out its annual ACE (Achievement in Customer Excellence) Awards for 2012.

Bath Planet describes the ACE Awards as being "given to the top Bath Planet dealers from around the world that demonstrate that they have the ability to consistently deliver an exceptional customer experience. Receiving an ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by customer satisfaction surveys conducted by Guild Quality. The ACE Award shows the world your organization's effectiveness and success in customer satisfaction and loyalty. To be eligible for an ACE Award, your organization must have conducted five or more customer satisfaction surveys during 2012 and achieved a minimum consumer recommendation rate of at least 90%."

The winners of this esteemed award included the Bath Planets of Peoria, Chicago, Reno, Little Rock, Toledo, Long Island, and Buffalo.

Congratulations to those Bath Planets for continuing to exceed customer expectations and maintaining the high standards Bath Planet has held since its beginning!

Bath Planet also bestowed two Dealer of the Year awards on Chicago (for Large Market) and Toledo (for Small Market) based on many criteria including community involvement and team spirit.

The Bath Planets of Indianapolis and San Antonio were recognized for being the Rising Stars of BP locations for their outstanding month to month sales growth and high quality operations.

The Dealer Conference was a huge success and congratulations to all of the winners. We're already looking forward to next year!

Bath Planet® Enters Little Rock Market

Introduces affordable bath remodeling solutions with revolutionary customer experience


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Little Rock, Ark. — After extensive market research demonstrating new housing trends, Bath Planet® of Arkansas (a division of ProBuilder Supply) has recognized the uptick in small renovations, which has led to its newest decision to become an exclusive authorized dealer of Bath Planet® in Little Rock. Bath Planet’s® authorized dealers will showcase the newest bath remodeling products in the industry with exclusive colors and designs, offering stylish, affordable, low-maintenance solutions that satisfy customers by combining high-quality service with superior product offerings.

For the past 15 years, Pro Builder Supply has been under the leadership of Darin Wiggs and has been a segment leader throughout the area. ProBuilder Supply has become the leading distributor of decorative hardware & lighting in the central Arkansas area. With this success, Wiggs continued to look for the next industry trend and a new business opportunity. Despite the economic constraints on the home remodeling and renovation market, Pro Builder Supply discovered Bath Planet®, a company that was financially sound and provided an affordable and appealing alternative to costly bathroom renovations.

“Bath Planet® will provide us with a new business opportunity to capture an even wider segment of business in Little Rock. The brand has a strong industry reputation of outstanding customer service and superior product design,” said Wiggs, owner of Bath Planet® Little Rock. “We were looking for an industry with strong growth numbers, and after noticing remodeling trends in Little Rock, we knew that we could bring a new and exciting business to the market.”

Strategically, Wiggs wanted to make the right addition to the Little Rock area and enhance his existing business by adding a cost-effective bathroom component to complement it. What he recognized is that more homeowners are making conscious decisions to make smaller, more affordable updates to their homes as they are living in them longer.

“We are excited to have Pro Builder Supply on board as our first authorized retailer in the state of Arkansas. They can provide the expertise and exceptional service that our company prides itself on,” said Rick Hirschhaut, senior vice president of Bath Planet®. “We have found a great partner in Darin, as they have consistently been a leader in the remodeling market, providing superior products and delivering the best customer satisfaction.”

Bath Planet® has earned the Good Housekeeping Seal, which is given only after lengthy and meticulous evaluation. The credential is recognized widely as a symbol of consumer assurance and protection in the marketplace and demonstrates unparalleled level of commitment to the best products and customer service.

Together, the best minds in the industry have been brought together to research all elements of bathroom remodeling, including top tier manufacturing, installation, design and customer service. This foundation led to the development of the world’s best product value in bathroom remodeling.